Job Description

- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

- Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.

- Responsible for leading discovery sessions with IT and business users to understand the client's business objectives and system/application needs

- With excellent understanding of Seclore's product features and related technologies, design the solution that best meets the client's requirements

- Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes...etc.

- Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project

- Become an expert on the customer's Seclore deployment and their trusted advisor for their strategic business direction

- Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams

- Educate customers on the value they can generate from the power of their Seclore solution

- Ensure customers employ best practices and their Seclore solution is optimized for maximum value

- Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies

- Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience

- Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth

- Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction resolution and overall relationship

- As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed

- Gather customer product feedback and communicate with product management to shape product roadmap development

- Work with sales team (Partner-Distri ecosystem) to achieve timely contract renewals

- Identify upsell / cross-sell opportunities

Candidate Profile

You should have:

- 10+ years- experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management

- Proven track record of successfully managing customer relationships and results delivery

- Strong consulting background

- Proven ability to build and maintain strong and trusting relationships with a di-verse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams

- Proven ability to build and sell business cases to customer teams

- Excellent organization, project management, time management, and communication skills

- Ability to quickly grasp and distinctly explain technological and business concepts

- Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution

- Strong understanding of business processes and their implementation into enterprise business applications

- Team player who will innovate to continue improving the way Seclore serves its customer

- Bachelor's degree in technology, business, or related field (MBA preferred)

- Ability to travel 60%+ of the time

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