Manager - HR at SDP Labs
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SDP Labs - Executive - Customer Success (0-1 yrs)
Customer Success Executive
- Become an expert in leveraging the application to solve our clients- problems.
- Helping clients understand ProofHub's capability and providing fitment accordingly.
- Respond to inbound support requests from clients on how to use ProofHub and help them get on board.
- Contribute to a self-service knowledge base of common customer inquiries.
- On-board new clients onto the system
- Train new users on how to use ProofHub and identify usage scenarios for ProofHub via demos/email.
- Support customers in finding the best ways of implementing ProofHub in their business environment.
- Conduct user acceptance testing of pre-release product to ensure high product quality. Interface between the client base and Engineering team.
- Pro-actively reach out to clients to drive further adoption of ProofHub at existing customer accounts.
- Market Study and competitive analysis.
- Providing product walk-through.
- Handling existing clients.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
