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21/01 Jitendra P
HR at 3D EdTech Pvt Ld

Views:36 Applications:18 Rec. Actions:Recruiter Actions:0

Saras 3D - Executive - Customer Success (2-6 yrs)

Ahmedabad Job Code: 143923

Responsibilities:

- Support Customer Onboarding - Proactively reach out to the newly onboarded customers to understand their needs

- Drive Customer Retention - Follow-ups with unresponsive customers to help activation/retention of customers.

- Handle existing customers & providing post-sales support.

- Providing training on software to customers.

- Maintaining a healthy relationship with customers.

- Resolving customer complaints quickly and efficiently

Requirements:

- 2-3 years of work experience with a similar profile.

- Knowledge of any SAAS based software, CRM etc. will be an added advantage.

- At Least one year of tele-calling experience is a must

- Must be tech savvy

- Good telephone etiquette

- Excellent Verbal Communication skills with fluency in English & regional language is mandatory.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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