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23/07 Vanshika Yadav
Senior TA at Brisam

Views:72 Applications:23 Rec. Actions:Recruiter Actions:8

Sales Trainer - Customer Care (4-8 yrs)

Bangalore Job Code: 224768

- Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

- Prepares call center performance reports by collecting and analyzing call agents- data.

- Evaluates individual performance reviews and overall team effectiveness with upper management.

- Helps call agents with challenging customer service issues.

- Monitors team performance and provide tools if necessary.

- Determines call center operational strategies by evaluating team results and objectives.

- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

- Meets financial targets by estimating performance requirements and preparing annual budgets.

- Presents monthly and annual call center action plans and objectives.

- Excellent understanding of technology, software applications, and phone systems.

- Advanced customer focus and customer service skills

- Exceptional training and coaching skills to motivate employees

- Great verbal and written communication skills

- Ability to remain calm and in control of a situation

- Should be graduate

- Minimum 4 years- experience working in a call center

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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