Sales Trainer

Job Title/Role : Sales Coach

Role Category : Business

Location : Multiple

Reporting To : Customer Experience Manager - Dealership

Matrix Reporting To : CX Training Managers

Employment Type : Permanent Job (Full Time)

Functional Area : Sales Enablement

Education : Graduation

Experience : 3 to 5 years

- CTC Offered Best as per market standard

Background/ Context :

- This position will be responsible for training and Coaching sales consultants at Tata Dealerships.

- Complete Learning & Development of sales consultants, driving their engagement & also driving campaigns for employees. Additionally would also facilitate need-based sessions for the clients. Will act as a liaison between sales consultants and other departments such as the Customer Service Workforce

- Ideal Candidate Profile (Essential Attributes)

- 3 -5 years of work experience preferably in Customer service/ Sales/ Hospitality/ Aviation / BPO

- Not above 40yrs of age

- Good communication and fluent in local regional language

- Training/ Coaching exposure (Min 6 months)

- Good Interpersonal skills

Other Desired Attributes :

Drive for result : self-driven, confident, and proactive

Customer Focus : Provides courteous, timely, and helpful service to encourage customer loyalty

Developing People : Support Coaching, training & guiding people.

- Collaborative working with a cross-functional team

Key Responsibility Areas :

- Identification of training needs of various role-holders in the organization

- Impart training to his/her dealership employees on Induction, product and process

- Preparation of the monthly training calendar

- Induction training coverage of new joinees within 15 days

- Managing nominations for various training programs conducted

- Follow-up with dealership employees for completion of e-Learning modules on LMS as per timelines

- Conducting knowledge, skill and behavior assessments of participants

- Assessing impact of training on performance of participants

- On the job training of various sales roles

- Preparing training MIS and analytics reports for dealership management

- Monitor Customer feedback and staff productivity to identify special training focus

- Enhancement of delivery experience

- Preparation of training budget for dealership

- Communication of important updates to Sales team on product and process changes

KPIs :

- % of dealership manpower certified at various levels against targets

- % e-Learning module completion by dealership

- No. of days utilized per month/ Total number of training man-hours

- Pre/Post Training Assessment Score

- Avg CX Audit Score

- Training Feedback score

- Implementation level of digital learning Apps (LMS, MyGuide etc)- % Learners enrolled in LMS, % learning path completed per learner.

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