Job Title : Trainer - BPO Sales (BFSI Background)

Location Pune, India

Type : Full-Time

Salary : 35,000 to 40,000 CTC

No. of open position : 50

Experience : 1 year in BPO sales

Shift timings : 8 AM to 8 PM (Any 9 hours)

Working Days : 6 Days working

Job Summary :

- Seeking a dynamic and experienced Trainer to join our team in Pune. The ideal candidate will have a strong background in BPO sales within the BFSI sector and will be responsible for delivering comprehensive training programs to our sales teams.

- The Trainer will play a key role in enhancing the skills and performance of our sales force, ensuring they are equipped to achieve their targets and deliver exceptional customer service.

Key Responsibilities :

Training Delivery :

- Conduct engaging and effective training sessions for sales teams, focusing on product knowledge, sales techniques, compliance, and customer service within the BFSI sector.

Curriculum Development :

- Design, update, and maintain training materials and programs that are aligned with the latest industry trends and company objectives.

Performance Assessment :

- Evaluate trainee performance through tests, assessments, and feedback sessions, and provide constructive feedback to help improve skills and knowledge.

Training Coordination :

- Schedule and manage training sessions, ensuring all logistical aspects are handled efficiently.

Needs Analysis :

- Collaborate with management to identify training needs and develop customized training solutions to address skill gaps and enhance team capabilities.

Mentoring :

- Provide ongoing support and mentoring to sales teams, offering guidance and strategies to help them meet and exceed their targets.

Reporting :

- Maintain records of training activities, attendance, and outcomes, and prepare detailed reports for management review.

Compliance Training :

- Ensure that all training programs adhere to regulatory and compliance requirements within the BFSI industry.

Continuous Improvement :

- Stay updated with industry developments and integrate new training methodologies and technologies to continuously improve training effectiveness.

Qualifications :

Education :

Bachelor's degree in Business, Finance, Education, or related field. A Master's degree is a plus.

- Experience :

- Minimum of 3-5 years of experience in BPO sales training, with a focus on the BFSI sector.

Skills :

- Strong knowledge of BFSI products, services, and sales techniques.

- Excellent presentation and communication skills.

- Proficient in using training software and tools.

- Ability to adapt training methods to different learning styles and needs.

- Strong analytical and problem-solving skills.

- Certifications:- Relevant training certifications (e.g., Certified Professional in Learning and Performance, Certified Sales Trainer) are preferred.

Personal Attributes :

- High level of professionalism and integrity.

- Strong organizational skills and attention to detail.

- Ability to motivate and inspire others.

- Flexibility and adaptability to changing environments.

Benefits :

- Competitive salary and performance-based incentives.

- Comprehensive health insurance coverage.

- Professional development opportunities.

- Supportive and dynamic work environment.

Application Process :

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience.

Note :

- Only shortlisted candidates will be contacted.An equal opportunity employer and values diversity in the workplace.