CampusPress Sales Support Specialist

We are looking for some epic talent to join our CampusPress family.

- At CampusPress, we are experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products.

- Our services in accessibility, security, hosting, and support power millions of education websites, blog networks, and portfolios.

- You will join an ongoing and expanding team of sales specialists who work collaboratively with all areas of the company to make sure we stand out from the rest!

- Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available, enthusiastic, committed and know your stuff.

- The person we're searching for will have intimate knowledge of WordPress, experience in working with the education industry, and will manage Accounts, Pre-Sales, and Sales related communications.

- Our team works in shifts, and we aim to provide 24/7 coverage to our customers.

Responsibilities :

The role involves:

- Responding daily to any inbound/outbound leads assigned to you

- Scheduling calls with potential clients

- Providing quotes

- Setting up networks for trials and answering any pre-sales questions

- Keeping the CRM for your clients and active deals up-to-date

- Assisting with onboarding new clients. This includes, but is not limited to, leading admin training, assisting with the migration of a network, and setting up the initial network.

- Ensuring clients have a positive experience throughout their interaction with our team

- Being an active part of the Incsub team.

- Reach for the skies; we have a heap of many challenges and opportunities for those who aspire to do more!

Qualifications :

- Experienced with WordPress

- Experience with working in education (US higher education preferred)

- Knowledgeable about the education industry (US higher education preferred)

- Fluent in English to communicate effectively.

- Ability to work full-time (40 hours/week)

- Excellent written and verbal communication skills

- Ability to work during US time zones

- Ability to meet deadlines and multitask

- Organized and detail-oriented

- Experienced with Google Apps (Docs, Spreadsheets, Meet)

Skill-Set : WordPress, Customer Support, Education Industry Knowledge, English language, Communication, Hubspot, Jira, Helpscout

Job Benefits :

- Growth-oriented culture.

- Excellent compensation with competitive benefits and rejuvenation time-off.

- Flexible work environment.

- Training, tools and support will be provided to help you to perform your job.

- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.

- 28 days of paid leave per annum (up to 35 days).

- Opportunities for paid travel to attend WordCamps and other industry conferences.

- Long service leaves (3 months off paid) after you've been with us for 10 years.

- Annual bonus based on company growth targets

- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.

- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

What Should I Do Now ?

- Download our CampusPress Sales Support Specialist Task Sheet, answer those questions and submit your application. It's that simple!

- We are unable to consider applications that fail to demonstrate a high level of written communication.

Hiring Process :

- Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.

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