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14/03 Indeep Kaur
Recruitment Consultant at Fyndbridge Consulting Services

Views:25 Applications:9 Rec. Actions:Recruiter Actions:3

Sales Support/Sales Operations Specialist - Education (2-7 yrs)

Gurgaon/Gurugram Job Code: 317054

- Sales Support Specialist/Sales Operations

- We are hiring for one of our reputed client in the higher education space which has their presence globally.

Responsibilities :

- Setting up learners/faculty for various learning products

- Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc.

- Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients.

- Enabling clients for optimal use of products and services through training or enablement sessions.

- Consistent efforts to automate and improve process to gain better efficiency.

- Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs).

Qualifications :

- Strong proficiency in Microsoft Office tools. Advanced MS Excel knowledge is critical

- Excellent communication, interpersonal, and organizational skills.

- Detail-oriented with a high degree of accuracy and efficiency.

- Ability to work independently and as part of a team.

- Strong process orientation and customer service attitude

- Working knowledge of tools like Salesforce, Zendesk will be a plus

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