Recruitment Consultant at Fyndbridge Consulting Services
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Sales Support/Sales Operations Specialist - Education (2-7 yrs)
- Sales Support Specialist/Sales Operations
- We are hiring for one of our reputed client in the higher education space which has their presence globally.
Responsibilities :
- Setting up learners/faculty for various learning products
- Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc.
- Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients.
- Enabling clients for optimal use of products and services through training or enablement sessions.
- Consistent efforts to automate and improve process to gain better efficiency.
- Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs).
Qualifications :
- Strong proficiency in Microsoft Office tools. Advanced MS Excel knowledge is critical
- Excellent communication, interpersonal, and organizational skills.
- Detail-oriented with a high degree of accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong process orientation and customer service attitude
- Working knowledge of tools like Salesforce, Zendesk will be a plus
