We are hiring for the role of Store Operation Head - Large Format Store PFB the Job details:

Brief:

- Salary Package: up to 12 Lakhs per annum (Additionally, Good Incentives + PF + Medical Benefits + Annual Bonus)

- Gender: Male

- Age Bar: up to 38 years

- Qualification : Graduate

- Experience : Minimum 12 Years

Job Description:

Eligibility Parameters:

- Minimum 8 years of supervisory experience in Retail, hospitality, QSRs, FMCG.

- Exposure to P&L.

- Good understanding of current industry.

- Exposure to large format stores/business is preferred.

Education Qualification:

- Minimum: Graduation

- Desired: MBA

Required Competencies:

- Analysis & Judgement

- Strategic Perspective

- Leadership

- Customer Focus

- Process Orientation.

Reporting Structure:

- Position Reports to: Area Controller

- Positions reporting into Unit Head: Retail Operations Manager / Department Manager

Key Accountabilities/Responsibilities:

The most important end-results for which an incumbent would be held responsible at the end of the year.

Top Line Growth:

- Regular review of Business and workout strategies on week basis.

- Focus on Private Brands to boost sales.

- Monitoring the business and availability of top 10 departments.

- Strategy to increase Market Share.

- Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.

- Improve Stock Turns.

- Strategy for improvement in percentage of First Citizen Silver and Gold sales.

- Organizing and implementing sales programmers and brand strategies.

- Strategies to Improve cash-memo size and quantities.

- Section wise Manpower allocation as required.

- Customer Retention.

- Align Visual Merchandise to Sales plans to boost sales.

Omni Channel Business:

- Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.

- Push maximum number of app downloads in the store.

- Smooth inventory sharing for online orders.

- Facilitating picking accuracy.

- Facilitating smooth exchanges/returns for a hassle free after sale experience.

Store Processes & Audit:

- Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.

- Regular stock take of Assets.

- Perpetual Inventory Control system.

- Ensure all assets buying as per plans and approvals.

- Responsible for conserving and protecting assets by managing assets judisiously for higher asset turnover.

- Corporate Governance at the unit level encompassing all legal and statutory requirements.

- Ensure that security system are followed and awareness of security procedures.

- Ensure housekeeping standards are maintained and replenishment followed

- Crisis handling.

- Set monitoring process for target review and sensitise CCA's to identify customers seeking help.

- Ensure that laid out policies and procedures are followed.

Maintain and Improve Service Standards:

- Development of Customer Service Processes and Facilities.

- Improving Customer Service Index

- Ensure that the departments are kept customer friendly to enable them buy without human intervention

- Ensure that all standard operating procedures and systems are followed

- To ensure that Seconds per items (SPI) is at the minimum.

- To ensure that manpower is available as per A, B, C categorisation of the departments

- To ensure that the stipulated quality and time lines are maintained for alterations

- To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours

- Ensure Product training for all CCA's

- Ensure that exchanges are minimum and within norms.

Leading People:

- Development and training of unit team

- Motivation and counselling

- Improve productivity through Manpower Allocation

- Improve Employee Satisfaction Index

- Employee relations

- Fair appraisals process and review

- Work discipline

- Setting KRA's for the team and ensure support to achieve it

- Certified trainer for RSS and ACE

Improve Profitability & Resource Management:

- Defectives handling: Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically

- Loss prevention and shrinkage control

- Ensure high margin merchandise is given priority to sell

- Optimise maintenance costs and negotiate AMC's

- Control costs and expense.

Maintain & build PR and Business Relations:

- Drive and initiate local schemes and promotions in the store

- Business relations and negotiations for the store

- Media Relations

Strategies sales plans; Budgeting & control:

- Ensure documentation and communicating market development and business trends for future planning

- Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities

- Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.

- Ensuring space returns

- Budgeting

- Preparation, analysis and review of Reports

- Review of expenses and PICS every fort night

Responsible for Store Image:

- Organizing and implementing brand building strategies.

- Ensure that standardized systems of stacking and stocking are followed

- Ensure that the guidelines given by VM are followed.

Srishti Gupta - HR Consultant
CareerzInn Placement Consultancy Pvt. Ltd.
Phone : 0788-4091008

Mobile : 7987201335

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