Responsibilities : 

- Lead the business relationship between organization and the client

- Drive collaborative one voice engagements to solve client business issues.

- Penetration of senior decision makers across clients functional teams

- Contributes to Strategic Account Planning process and vision for client

- Work with client business partner to set organization's go to market strategy for the client locally

- Pro-actively resolve client issues by engaging other support groups as needed.

- Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.

- Responsible for overall local revenue targets including renewal and fulfillment of locally contracted revenue

- Identify revenue growth opportunities and coordinate business development effort, on local level

- Manages local contract negotiation process with client(s) to ensure profitable outcomes

- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.

- Identifies incremental revenue opportunities and supports pursuit activities.

- Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

Requirements : 

Purpose : 

- To create and grow long term client engagement/relationships across multiple functions within the client organization in the country/sub-region

- Understand client strategic business priorities and align organization assets to deliver against them through consultative selling - at a local country level, relating to (and from) regional and global strategy

- Drive actionable recommendations that are aligned to client business issues

- Engage with the regional client business partners (RCBP) to advocate the voice of the client to drive value delivery and share best practices within Organization

- Develops and nurtures senior mgmt relationships with the customer.

- Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.

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