Company Overview :

Saisanj Retail Pvt. Ltd. is a fast-growing organization focused on online commerce company operates under the brand - Redlily- via online marketplaces. Saisanj is the largest online seller for brands like Samsung, P&G, Kimberly Clark, Philips etc.

Redlily is among top 10 sellers on Amazon.in and top-rated seller on most Indian E-commerce marketplaces such as Flipkart, Snapdeal, EBay, Paytm, etc.

Currently, expanding month-on-month into other categories and aiming to become a market leader in the coming years.

The company CEO/Founder is an ex-Amazonian and MIT Sloan management graduate Spearheading Indian's e-commerce and retail growth. Backed up by strong R&D team for building innovative solutions & applications.

Communication Skills :

- Excellent communication skills (written and verbal)

- Ability to communicate correctly and clearly with all customers

- Excellent documentation skills

- Good comprehension skills - ability to clearly understand and state the issues customers present

- Ability to concentrate - follow customers issues without distraction to resolution

- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response

- Work successfully in a team environment as well as independently

- Demonstrates an ability to successfully navigate websites

- Demonstrates a proficient knowledge of email applications

- Demonstrates an ability to learn in various media

- Ability to successfully adapt to changes in the work environment

Customer Focus :

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

- Ability to empathize with and prioritize customer needs

- Demonstrates interpersonal skills with a diverse customer base

- Demonstrates conflict resolution, negotiation, and de-escalation skills

- Demonstrates ownership to resolve challenging customer issues, escalating when necessary

- Ability to determine customer needs and provide appropriate solutions

- Maintain regular and reliable attendance, including the daily schedule as assigned

- Flexible with the working schedule; may be expected to work weekends,

Problem Solving Skills :

- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

- Ability to approach problems logically and rationally

- Action oriented and self-disciplined

- Organized and detail-oriented

- Ability to quickly and effectively prioritize work time in various departments to meet business need

- Ability to maintain composure in highly escalated situations

- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please contact :

Suneel
9703353636

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