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17/11 Amit
Director at Safexpay

Views:391 Applications:195 Rec. Actions:Recruiter Actions:179

SafexPay - Manager - Client Relationship (2-6 yrs)

Bangalore/Delhi NCR/Mumbai Job Code: 136196

Responsibilities

- Build relationships with key employees among customers

- Create plans to address clients- business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with customers to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Help sales team up-sell or cross-sell services and products

- Ensure both the company and clients adhere to contract terms

- Study competition to find new ways to retain customers

- Set sales and revenue targets and work diligently to meet them

- Collaborate with internal teams (e.g. sales, senior management) to address customers- needs

Requirements

- Proven experience as a Client Relations Manager or Relationship Manager

- Proven track record of meeting and exceeding targets

- Background in customer service; industry knowledge is a plus

- Experience tracking relevant KPIs (e.g. customer satisfaction)

- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)

- A customer-oriented attitude

- Excellent communication and negotiation skills

- Problem-solving aptitude

- Ability to work well with a team

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