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21/11 Vinita Gupta
Manager - HR at Sabse Sasta Dukaan

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Sabse Sasta Dukaan - Manager/Senior Manager - Telesales (9-15 yrs)

Kolkata Job Code: 136770

JOB RESPONSIBILITY:

- Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity and efficiency.

- Keep track of attrition to make decisions about internal movements/hiring plans. Also keep track of shrinkage.

- Effectively plan and monitor associates- performance in adherence to the assigned target

- Collecting daily MIS from the team and submitting the configured report to the management

- Create the best capacity plan for business by managing trade-offs between customer experience/service levels, employee experience, and cost-effectiveness.

- Develop and improve forecasting models using data analysis and statistical tools.

- Keep track of leave management and shrinkage so that the performance of the department stays maintained

REQUIREMENTS:

- Strong experience in managing a team.

- Excellent networking and communication/interpersonal skills

- Experience in undertaking a range of tasks requiring a high degree of discretion and sensitivity.

- Analytical mind and ability to make sound judgments.

- Exceptional time management skills to achieve the daily targets

- Experience of working on corporate teams and leading areas of project work.

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