Manager - HR at Tablt
Views:792 Applications:234 Rec. Actions:Recruiter Actions:0
Sabse Sasta Dukaan - Manager/Senior Manager - Telesales (9-15 yrs)
JOB RESPONSIBILITY:
- Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real-time to ensure optimal productivity and efficiency.
- Keep track of attrition to make decisions about internal movements/hiring plans. Also keep track of shrinkage.
- Effectively plan and monitor associates- performance in adherence to the assigned target
- Collecting daily MIS from the team and submitting the configured report to the management
- Create the best capacity plan for business by managing trade-offs between customer experience/service levels, employee experience, and cost-effectiveness.
- Develop and improve forecasting models using data analysis and statistical tools.
- Keep track of leave management and shrinkage so that the performance of the department stays maintained
REQUIREMENTS:
- Strong experience in managing a team.
- Excellent networking and communication/interpersonal skills
- Experience in undertaking a range of tasks requiring a high degree of discretion and sensitivity.
- Analytical mind and ability to make sound judgments.
- Exceptional time management skills to achieve the daily targets
- Experience of working on corporate teams and leading areas of project work.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
