At SaaS Mantra, we focus on helping SaaS companies around the world get complete growth

incubation right from crafting their product exposure to scaling their business in the right direction with hand-holding guidance. We- re a growing team, passionate about achieving our goals with hard work, effective collaboration, and a good dose of fun.

There is no great genius without some touch of madness. That's why we- re on the lookout for talented individuals like you with just enough craziness to help us skyrocket in the industry. You won- t be disappointed at SaaS Mantra. We love creativity, constructive feedback, celebrating wins, and learning from failures. We- re a family, not a workplace!

If you- re looking for an energetic workplace with a kickass team that has you excited to wake up every morning, please proceed. We are looking for an amazing Customer Support person, who loves to resolve issues and attract new customers.

Job Title : Customer Support Representative (CSR)

Experience : 1-2 years

Location : Chennai, India

Employment Type : Full-time

Roles and Responsibilities :

 - Respond to customer queries in a timely and accurate way, via phone, email or chat 

- Serves customers by providing product and service information and resolving product and service problems 

- Attracts potential customers by answering product and service questions and suggesting information about other products and services

 - Opens customer accounts by recording account information 

- Maintains customer records by updating account information

 - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

 - Update our internal databases with information about technical issues and useful discussions with customers 

- Monitor customer complaints on social media and reach out to provide assistance 

- Share feature requests and effective workarounds with team members

 - Inform customers about new features and functionalities

 - Follow up with customers to ensure their technical issues are resolved

 - Gather customer feedback and share with our Product, Sales and Marketing teams 

- Identify customer needs and help customers use specific features 

- Escalate the customer issues to appropriate people when required

Required Skills :

 - 1-2 years of experience as a Customer Support Representative

 - Excellent communication and problem-solving skills 

- Customer centric and good at record keeping

 - Patience when handling tough cases 

- Ability to stay calm when customers are stressed or upset 

- Comfortable using MS-Office and other customized CRM tools 

- Familiarity with SaaS Products is a plus 

- Any degree from IT/Computer Science background is preferred

If you think you would be a good fit, we'd love to hear from you!

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