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15/10 Sapna Singh
HR Manager at SaaS Labs

Views:621 Applications:239 Rec. Actions:Recruiter Actions:182

SaaS Labs - Senior Associate - Customer Support (1-5 yrs)

Noida Job Code: 132897

SaaS Labs, Inc is a Noida-based software company where we build innovative B2B products for small & medium-sized businesses around the world. Our products like JustCall, CallRoot & Helpwise serve over 100,000 businesses in 40+ countries.

Job Profile: Sr. Customer Support Associate

Experience: 1.6 - 5

Location: Noida

Shift Timings: Rotational Shifts

Role & Responsibilities :

- Handle support calls and connect with customers to resolve the issue.

- Answer the queries of the customers over chat.

- Proactively connect with customers to make sure they are not facing any problems with their accounts

- Monitor usage and help the engineering team with improving the product

- Spread awareness about our premium features among our existing customers

- Play a vital role in account expansion and retention

Skills :

- Brilliant communication skills

- Stronghold on English language (written and verbal)

- Looking for an immediate joiner.

Note: Candidates having 60% throughout can only apply.

Sapna Singh
SaaS Labs Inc
Contact No: 9667758779

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