SaaS Labs - Senior Associate - Customer Support (1-5 yrs)
SaaS Labs, Inc is a Noida-based software company where we build innovative B2B products for small & medium-sized businesses around the world. Our products like JustCall, CallRoot & Helpwise serve over 100,000 businesses in 40+ countries.
Job Profile: Sr. Customer Support Associate
Experience: 1.6 - 5 years
Location: Noida
Shift Timings: Rotational Shifts
Role & Responsibilities :
- Handle support calls and connect with customers to resolve the issue.
- Answer the queries of the customers over chat.
- Proactively connect with customers to make sure they are not facing any problems with their accounts
- Monitor usage and help the engineering team with improving the product
- Spread awareness about our premium features among our existing customers
- Play a vital role in account expansion and retention
Skills :
- Brilliant communication skills
- Stronghold on English language (written and verbal)
- Looking for an immediate joiner.
Note: Candidates having 60% throughout can only apply.
Sapna Singh
HR
SaaS Labs Inc
Contact No: 9667758779
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