HR at RxAdvance PBM India Pvt. Ltd.
Views:77 Applications:14 Rec. Actions:Recruiter Actions:2
RxAdvance PBM - Customer Support Role (1-7 yrs)
- We have multiple requirements for CSR
- Manage Inbound& Outbound calls and customer service enquiries
- Management and resolve customer complaints
- Identifying customers needs, clarify information, research every issue and providing solutions
- Following call Centre scripts when handling different topics
- Work with the team to resolve issues with good aptitude
- Maintain and prepare activity reports.
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
- Previous experience in a customer support role.
- Track record of over-achieving quota