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19/01 Poonam Rohilla
HR at RxAdvance PBM India Pvt. Ltd.

Views:77 Applications:14 Rec. Actions:Recruiter Actions:2

RxAdvance PBM - Customer Support Role (1-7 yrs)

Noida/UP Job Code: 254394

- We have multiple requirements for CSR 

Responsibilities :

- Manage Inbound& Outbound calls and customer service enquiries

- Management and resolve customer complaints

- Identifying customers needs, clarify information, research every issue and providing solutions

- Following call Centre scripts when handling different topics

- Work with the team to resolve issues with good aptitude

- Maintain and prepare activity reports.

- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures

Requirements : 

- Previous experience in a customer support role.

- Track record of over-achieving quota

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