Graduate

- 7+ years' experience in managing customer service function as a manager and experience in a dynamic and complex customer care environment.

Preferred E-commerce experience.

Skills :

- Excellent communication skills in English, Strong in Writing Characteristics.

- Great interpersonal and communication skills along with strong leadership experience.

- Ability to effectively manage, motivate and influence teams individually and through others.

- Demonstrated efficiency working in a highly matrixed organization

-Ability to translate your skills to other employees through training and mentoring

- Excellent verbal and written communication skills.

- Experience and proven success in developing and meeting/exceeding KPIs and SLAs

- Proficiency with Microsoft Office Suite and Google Docs.

- Analytical Mind.

- Proven business, leadership and performance management skills.

- Experience working in a heavy data environment and being able to interpret and present clear and thoughtful analysis and actions with a keen eye for detail

Passionate about Customer Experience :

- Proven ability to enhance Sales and Customer experience through implementation of different strategies

- Identifying key issues and process Gaps and fix it by implementing different solution.

- Proficiency in MS Office with experience in analysis, research, and building business cases

- Excellent collaboration, communication and presentation skills.

- Ability to map cross functional and detailed complex processes

- Proven ability to work autonomously in high pressure/demanding team.

- High energy and a positive outlook with the passion to make things better at every opportunity

- Take initiative, ownership and be a self-starter

- Lead by example.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.