HR Head at Rocket Flyer Technology Private Limited
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Rocket Flyer - Executive - Customer Support - ERP Product (2-10 yrs)
Rocketflyer is looking for people, who love to solve customers problems to join its Support team as a Sales Support Engineer.
Individuals joining in this role at Rocketflyer are supposed to grow into becoming an Onboarding Consultant and over the years become Customer Success professionals.
- The Right Candidate Will Front end our omni-channel support center by handling inbound calls, help requests on chat support channel or tickets created in our support system.
- Understand our business management platform (Rocketflow) and how customers use it to be able to empathize with customers issues and provide resolution
- Be responsible to meet our issue resolution benchmarks
- Demonstrate visible difference in product knowledge every month
- Create and share Adoption Summary reports for key accounts
- Good communicator with ability to express technical concepts clearly.
- Good Command on MS Excel, MS Power Point and MS Word
- Can understand client query.
- Problem Solving, Technical and Analytical Skills.
- Product configuration, Documentation, Testing Bug Issues, Usability Testing.
Top characteristics and traits of a successful CSE :
- Has passion for solving customers issues, not leaving anything open and one who enjoys customers appreciation
- Soft yet clear communicator of English and Hindi language
- A thirst for knowledge and growth in a start-up environment
- Flexibility - Run Rocketflyer platform as an administrator acting like a customers extended team
- Handle requests related with data setup and user management
- Perform audit activities on visual and textual feedback provided by field teams based on certain guidelines
- Run various MIS reports and share it with various customer teams
- 2+ years of experience in the Customer Support domain.
- Experience in ERP Support is a must
- Preferably IT educational background of BCA, MCA, BIT, MBA IT or Engineering