HR Executive at Rigi Club
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Rigi - Associate - Customer Success (1-4 yrs)
Are you passionate about the creator economy and the power of technology to transform content creation?
Rigi is seeking a dedicated Customer Success Associate to join our team.
As a key player in our organization, you will be responsible for ensuring our users and content creators receive exceptional support, onboarding, and guidance. If you're a customer-centric professional with SAAS experience, we invite you to embark on this exciting journey with us and empower content creators to thrive in the digital world.
- Take full ownership of the client onboarding process, guiding users and content creators through a seamless and informative experience.
- Develop a deep understanding of our platform's offerings, features, and capabilities, enabling you to provide expert guidance to our customers.
- Educate customers on best practices for utilizing our platform to maximize their monetization potential and community growth.
- Build and maintain strong, long-lasting relationships with customers, ensuring their needs and expectations are met.
- Proactively identify and address customer concerns, providing effective solutions in a timely manner.
- Gather valuable feedback from customers and relay it to our product development team to help shape the future of our platform.
- Maintain clear and organized records of customer requirements and feedback for future reference.
- Minimum 1 year of proven experience in a customer success or client-facing role
- Prior experience in SAAS companies is a must
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-focused mindset.
- Technical proficiency in G Suite and ability to quickly learn and navigate software tools.
- Detail-oriented and highly organized, capable of managing multiple customer relationships simultaneously.
- Empathetic and patient, with the ability to handle customer inquiries and issues effectively.
- Proactive and self-motivated, with a commitment to delivering outstanding customer service.
What we offer:
- An environment conducive to high-paced learning
- Limitless opportunities for rapid professional growth
- A culture of high autonomy and ownership, free from micromanagement
- Collaborative involvement with a team boasting a proven track record (yes, we achieved over 1 million DAUs in our past startup)
- The chance to contribute to the future by being a part of the emerging Creator Economy
Rigi is a purpose-driven platform designed for creators, influencers, and celebrities to grow, manage, and monetize their communities. Our mission is to empower both established and aspiring online creators to flourish by pursuing their passions. We envision a world where everyone can achieve success by doing what they love.
Why work with us?
By joining our team, you'll be part of building the next 100 million-user rocketship. Collaborate alongside passionate leaders with a history of building and scaling successful companies, all while making a meaningful impact by empowering individuals to achieve success through their passions.