Area 1: Clinic Operations and admin

- Monitor all clinic operations as per the SOP and updated operations manual.

- Serve as a Liaison between clinic staff and corporate.

- Arrange for routine equipment servicing and prompt repairs when needed.

- Review staff timings and schedules and ensure adequate staffing in all clinics.

Area 2: Sales

- Responsible for sales targets for all clinic falling under the purview / region allocated.

Area 3: Client management

- Adequate staffing and put in place processes which will ensure seamless and smooth delivery of care to patients.

- Develop strategies for new client acquisition and customer retention.

- Ensure client feedback is between good to excellent. Address the area indicating low scores as pain areas and take appropriate corrective actions.

Key Competencies Required:

Operations related competencies

- Manages day-to-day operational aspects of a project and scope.

- Understands basic revenue models, P/L and makes decisions accordingly.

- Effectively conveys our message in both written and verbal business development discussions.

- Suggests areas for improvement in internal processes along with possible solutions.

- Leads internal teams/task forces

- Complies with and helps to enforce standard policies and procedures.

Communication

- Facilitates team meetings effectively.

- Holds regular status meetings with team.

- Keeps team well informed of changes within the organization and general corporate news.

- Resolves and/or escalates issues in a timely fashion.

Leadership

- Inspires coworkers to attain goals and pursue excellence.

- Identifies opportunities for improvement and makes constructive suggestions for change

- Manages the process of innovative change effectively.

Teamwork

- Consistently acknowledges and appreciates each team member's contributions.

- Effectively utilizes each team member to his / her fullest potential.

- Motivates team to work together in the most efficient manner.

- Mitigates team conflict and communication problems.

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