Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today. With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.

Responsibilities :

- Responsible for handling L1 escalations from the Contact Center, Bank and OTAs.

- Manage Incidents and liaise with internal stake holders and Bank for closure of tickets.

- Work on CRM/CBCI cases received from the bank and update on the same day with concrete updates and bring closures by working with various departments internally like Tech, Product, DevOps and Digiops.

- Provide support for revenue driven initiatives such as failure callout etc.

- Responsible for QRC activity for the bank and ensure the data is shared on regular basis with the client.

- Review customer feedback regularly and liaise with respective stakeholders to make necessary changes to enhance customer experience.

Requirement :

- Previous experience in a customer support role.

- Strong phone and verbal communication skills along with active listening.

- Familiarity with CRM systems and practices.

- Customer focus and adaptability to different working environments.

- Ability to multi-task, set priorities and manage time effectively.

- Open to work in 24-7 shifts. (Mainly Nightshift).