Business Support Manager at Snaphunt Pte. Ltd.
Views:25 Applications:12 Rec. Actions:Recruiter Actions:9
Retail Sales Officer (0-4 yrs)
-A role that offers a breadth of learning opportunities
-Fantastic work culture
We are hiring for an upcoming e-commerce startup. The employee should be able to search, select, communicate and establish leads.
Key responsibilities areas:
- Communication in all local/native languages is an added advantage.
- Convincing and educating retailers about our benefit plans
- Seeking collaborations from local retailers, MSMEs in your own localities
- Hiring delivery associates from your own localities who are looking for employment
- Ensuring high levels of customer satisfaction by delivering excellent service.
- Ascertaining customer's needs and recommending and displaying items that meet these.
- Managing the point-of-sale processes.
- Ensuring maintenance of inventory accuracy and receiving shipments.
- Staying up to date on products, local markets and trends.
- Maintaining outstanding store condition and visual merchandising standards.
- Hiring, motivating, coaching and developing high caliber sales talent to ensure service excellence.
- Driving sales objectives and achieving commercial budgets and targets.
- Identifying new sales opportunities and building client relationships.
- Building a high performing team by providing strong mentorship, coaching and guidance.
- Ensuring timely recognition and reward for top achievers and implementing performance management actions when needed.
- Ensuring the use of proper use databases and tools to track performance.
- Building strong and collaborative relationships with other internal stakeholders.
- Monitoring market trends and providing regular competitor analysis.
- Driving monthly /quarterly sales objectives and providing sales forecasts.
- Planning and implementing integrated CRM initiatives to deliver business objectives.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Ensuring the correctness of retailers' data and driving any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Acting as the main internal contact person for requests/issues pertaining to CRM.
- Organizing data and generating deep retailer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team's key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring the accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
- Ensuring the implementation and development of CRM initiatives to develop a network of clientele for the store.
Ideal Candidate :
Key Competencies :
- You have at least 1 years' experience in a Retail Sales, Sales Operations / Support or CRM Manager role, ideally within the eCommerce industry.
- Experience within Area Sales, CRM, Travel Retail and National Sales would be a strong advantage.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are service-oriented with excellent interpersonal skills.
- You are a strong networker & relationship builder
- You are highly goal-driven and work well in fast-paced environments
- You pay great attention to detail and deliver work that is of a high standard
- You are willing to undertake 0-30% travel.