Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
16/05 Namita Dubey
HR Manager at Reset Tech ( K&L Wellness Technology Pvt. Ltd.)

Views:28 Applications:7 Rec. Actions:Recruiter Actions:7

RESET Tech - Executive - Customer Care (0-1 yrs)

Mumbai Job Code: 272769

Scope of work :

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal customer service team sales targets and call handling

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents - Google sheet for exchanges, returns, RTOs, enquires & abandoned cart checkout

- Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers to boost organic sales, maintain working relationships with the top 50-100 customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.