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20/11 Karen
HR at Repute Networks

Views:95 Applications:32 Rec. Actions:Recruiter Actions:31

Repute Networks - Manager - Customer Success (3-7 yrs)

Bangalore Job Code: 186188

This is your opportunity to join highly challenging projects from day one and be involved in the Sales of a new age platform and applications from scratch.

We are built around blockchain technology and are India's first Talent network. It is a one-of-a-kind identity & Employment platform that is poised to change how the world views identity, data, reputation and consent and is primed to scale rapidly in the coming months.

We- re a small team backed by amazing investors and led by a team of experienced entrepreneurs who have seen successful exits. You will work with the best talent in the industry. Excited? We are interested in talking to people who are passionate about selling world-class products, want to be part of creating and growing a new company and want to have some fun!

Welcome to our world!

About the opportunity

The Customer Success Manager (CSM) is responsible for driving long term customer success and adoption of Repute products within a defined set of customers. S/he will serve as a primary point of contact representing a highly visible customer segment. The CSM will build strong relationships with customers and become a trusted advisor to the customer. A Senior CSM coaches and mentors others successfully.

Where you will make an impact

- Evangelize capabilities of Repute's Solutions.

- Optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell.

- Receive, respond to, and route products and services related inquiries to appropriate team members.

- Conduct regularly scheduled communications with customer influencers and decision-makers.

- Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.

- Customer Advocacy; secure customer references.

- Track and enter data into systems of record; reporting, managing system configuration, and updating customer information.

- Coordinate adoption activities by acting as the escalation point for communication and issues.

- Collaborate across functional teams. Maintain and establish positive, productive working relationships with other departments within Repute.

- Performs miscellaneous job-related duties as assigned.

- Deep understanding of enterprise solutions.

- Serve as the escalation point for communications and issues.

- Interact with key influencers and decision-makers within the assigned customer portfolio.

- Assume leadership roles such as mentoring, owning highly visible customers, partnering with key stakeholders to generate and secure incremental business.

- Will have a vested interest in the success and growth of the CSM program with senior management and influencing the behavior and performance of the Customer Success team.

Requirements:

- Bachelor's degree or equivalent combination of education and experience

- 3+ years in extensive account management, sales or implementation experience in a SaaS organization. Experience in managing critical customer issues with senior management preferred

- Must have the ability to work with multi-functional teams in virtual and face-to-face environments.

- Exceptional interpersonal, organizational, communication (verbal and written) and presentation skills

- Excellent problem-solving skills

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