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09/12 Ravisha Kumar
HR at RepUp

Views:491 Applications:138 Rec. Actions:Recruiter Actions:125

RepUp - Key Account Manager - Customer Success (1-3 yrs)

Gurgaon/Gurugram Job Code: 101871

- Be the trusted advisor and advocate for 100-200 customers

- Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities

- Collaborate with other Repup teams to ensure adoption and successful renewal

- Increase the retention rate of your customers

- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.

- Monitor customer health and build associated risk mitigation plans

- Resolve customer inquiries by aligning customers with the right resources.

- We are looking for people who:

- Are passionate about customer success and experience.

- Are exceptionally smart and have analytical bent of mind

- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer

- Solve problems with curiosity and creativity

- Embrace challenges and change

- Commit to getting better every day

- Invest in relationships with customers and colleagues

Exp and background:

- 1-3 years of work exp, preferably in a customer facing role

- Willingness to work with a startup

- Flexible with assigned work responsibilities

- A cad score above 70%

- Must be good with MS office

- Excellent oral and written skills

- Female candidates are preferred.

- MBAs are preferred

Salary Offerred: 3 to 5 lpa.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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