RepUp - Customer Success Specialist (1-3 yrs)
- Be the trusted advisor and advocate for 100-200 customers
- Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities
- Collaborate with other Repup teams to ensure adoption and successful renewal
- Increase the retention rate of your customers
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plans
- Resolve customer inquiries by aligning customers with the right resources.
We are looking for people who :
- Are passionate about customer success and experience.
- Are exceptionally smart and have an analytical bent of mind
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Commit to getting better every day
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
