10/04 Ravisha Kumar
HR at RepUp

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RepUp - Customer Success Specialist (1-3 yrs)

Anywhere in India/Multiple Locations Job Code: 70279

- Be the trusted advisor and advocate for 100-200 customers

- Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities

- Collaborate with other Repup teams to ensure adoption and successful renewal

- Increase the retention rate of your customers

- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.

- Monitor customer health and build associated risk mitigation plans

- Resolve customer inquiries by aligning customers with the right resources.

We are looking for people who :

- Are passionate about customer success and experience.

- Are exceptionally smart and have an analytical bent of mind

- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer

- Solve problems with curiosity and creativity

- Embrace challenges and change

- Commit to getting better every day

- Invest in relationships with customers and colleagues

- Contribute to a positive team environment of equality and inclusion

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