RepUp - Customer Success Specialist (1-3 yrs)
- Be the trusted advisor and advocate for 100-200 customers
- Engage customers actively with regular strategy calls to derive maximum value from their investment in Repup while identifying new usage opportunities
- Collaborate with other Repup teams to ensure adoption and successful renewal
- Increase the retention rate of your customers
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plans
- Resolve customer inquiries by aligning customers with the right resources.
We are looking for people who :
- Are passionate about customer success and experience.
- Are exceptionally smart and have an analytical bent of mind
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Commit to getting better every day
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion