Rentomojo.com - Executive - Customer Experience (0-2 yrs)
Executive Customer Experience
Responsibilities & Ownership: Things The Role Can't Miss
- Handling customer queries (Outbound calls).
- Handling customers queries (Chat support).
- Reminding / connecting with customers to collect invoice due amount.
- Coordinating with internal departments to priorities resolution of customer.
- Handling social media escalations.
- Reaching out detractor to understand their concerns.
- Support to enhance overall NPS/C-Sat.
- Responding customers reaching out at email.
Must Have Skills :
- Excellent communication skills.
- Good typing speed (>40 WPM).
- Multi-tasking skills
- Team player.
- Basic call handling skill (Hold, Mute & Transfer).
- Ability to listen and active problem-solving skills.
- Good interpersonal skill.
- Ability to handle pressure.
- Patience, attentiveness and empathy.
Who Can Apply (Eligibility) :
- Proficient computer skills.
- Punctual, Motivated.
- Excellent verbal and written communications skills.
- English & Hindi fluency required (at least Upper Intermediate level).
- Freshers and experience both can apply (Experience will be preferred over freshers).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
