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06/06 Michelle Richi Albuquerque
Consultant at RentenPe

Views:77 Applications:25 Rec. Actions:Recruiter Actions:0

RentenPe - Manager - Customer Service/Key Account Management (3-5 yrs)

Mumbai Job Code: 329131

Responsibilities :

Customer Success :

- Proactively reach out to assigned paid customers, understand their needs, and provide exceptional ongoing support.

- Address customer inquiries and concerns promptly and efficiently, ensuring a positive customer experience.

- Identify opportunities to upsell or cross-sell additional Rentenpe features or services suited to customer needs.

Relationship Building :

- Develop and maintain strong, long-term relationships with assigned customers through regular communication and personalized interactions.

- Gather customer feedback and suggestions to improve the Rentenpe platform and overall customer experience.

- Be a trusted advisor, providing customers with valuable insights and best practices related to using Rentenpe effectively.

Account Management :

- Monitor customer accounts and proactively identify potential issues or opportunities for improvement.

- Manage customer onboarding and ensure a smooth transition to using the Rentenpe platform.

- Track key performance indicators (KPIs) related to customer satisfaction, retention, and account growth.

Collaboration :

- Work closely with internal teams (product, marketing, support) to ensure seamless customer experience.

- Share customer feedback and insights with relevant departments to drive platform improvement and innovation.

Qualifications :

- Minimum 3-5 years of experience in relationship management, customer success, or account management roles.

- Proven track record of building and maintaining strong client relationships.

- Excellent communication, interpersonal, and presentation skills.

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