Qualification: HSC/ Any Graduate / Undergraduate / Postgraduate can apply

- Experience : Minimum 6 Months of Experience into Voice Process

- Must have excellent communication skills

- Must have basic Technical knowledge

Job Type : Fixed Term Contract (Renewal)

Note: Interviews will be happening through Vidcon/Tele on 31st Oct-Saturday.

If interested in the above job profile kindly mail to the below address to know more details and to get interview Scheduled.

Job Description : Customer on-boarding (VKYC)

Duties and responsibilities :

- Verification of KYC documentation for CASA on-boarding including individual and corporate clients (Sole proprietor, Partnership, Private and public limited, Trust, Co-op society etc)

- Video call to customers for completing KYC process to open Saving account

- Verify the details submitted by the customer while opening the account and Documents submitted are matching

- Ensure VKYC is completed by the Right Party only

- Should maintain a good relationship with the customer throughout the VKYC process.

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer - delight- and consistent service experience, including timely resolution of customer queries/issues during VKYC process.

- Adherence to Information Security norms & quality process norms.

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

- Ensure that service requests which are related to on-boarding and profile modifications are processed within TAT

- Reporting of JPB customer data with Ckyc (CERSAI) as per regulatory requirement

- Reconciliation of JPB customer data reporting to Ckyc (CERSAI)

- UAT testing for Saving and current account ops flows

- Publishing of various internal MIS

- Follow-ups with internal stakeholders for customer on-boarding issues.

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