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13/04 Ruchika Sharma
Recruitment Lead at Maven Workforce

Views:253 Applications:112 Rec. Actions:Recruiter Actions:3

Relationship Manager - Telesales - Education (2-8 yrs)

Mumbai Job Code: 117448

Job Title: Relationship Manager

Company: Top VC Backed Ed-Tech StartUp

An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Background : Top VC Backed Ed-Tech StartUp in the business of teaching kids in one on one online learning environment.

- Location: Mumbai-Based Only. Office is in We Work Chromium Andheri East

- Field: Education-Technology

Job Summary (Responsibilities and Duties) :
 
- Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution. Ability to analyse large amounts of data

- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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