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12/07 Preity Goyyal
Founder at Serving Skill

Views:337 Applications:137 Rec. Actions:Recruiter Actions:64

Relationship Manager - Sales - Education (1-5 yrs)

Mumbai Job Code: 123216

Responsibilities :


 - Be accountable for the entire 


- Relationship Manager of a growing business 


- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. 


- He/She should be patient, empathetic, and passionately communicative.


 - Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.


 - Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow 


- The Relationship Manager will be required to communicate with customers via phone and email. 


- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details 


- Contributes to team effort by accomplishing related results as needed. 


 Requirements : 


- Excellent communication and interpersonal Skills 


- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.


 - Customer Satisfaction Focus : Ability to listen and active problem-solving skills 


- Multi-tasking - Project management: Remarkable detail orientation for making accurate trackers 


- Database management : Quick query response and resolution.


 - Ability to analyse large amounts of data - Operations


 Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10, 000 to 1 million students in very short time.


 - Competent time management skills - Self-motivated

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