Please make sure candidate should qualify checklist written below:

Ques : Is the candidate working in a similar role in any Banking/BPO/ Hospitality/E-commerce/ Product/ Education Firm

Ques : Is the candidate willing to work in night shift 11 pm to 8 am?

Ques : Is the candidate willing to work 6 days a week with a weekday off/

Ques : Does the candidate has excellent communication skills

Job Summary (Responsibilities and Duties)

Be accountable for the entire Relationship Manager of a growing business

- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a newto-the-world online platform. He/She should be patient,empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg VLookUp.

- Customer Satisfaction Focus: Ability to listen and active problem solving skills

- Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution.

Ability to analyse large amounts of data

- Operations Experience : Role requires an analytical, structured,detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.