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10/06 Tripti Israni
Director at SkillEdge

Views:708 Applications:199 Rec. Actions:Recruiter Actions:111

Relationship Manager - Sales/Customer Support - EduTech (1-6 yrs)

Mumbai/Navi Mumbai Job Code: 120933

Job Summary (Responsibilities and Duties) :


- Be accountable for the entire Relationship Manager of a growing business.


- Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

- Contributes to team effort by accomplishing related results as needed.

- Excellent communication and interpersonal Skills

Skills and Qualifications :

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus : Ability to listen and active problem- solving skills Multi-tasking

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution.

- Ability to analyse large amounts of data

- Operations Experience : Role requires an analytical, structured,detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time. 


- Competent time management skills


- Self-Motivated

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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