Relationship Manager - Branch Banking

Our client, a Leading Private Bank, is dedicated to providing exceptional banking and financial services to its customers. With a strong presence in the market, they prioritize customer satisfaction and aim to build long-term relationships with their clients. As an employer, they offer a dynamic work environment that promotes growth, innovation, and career development.

Job Title: Relationship Manager - Branch Banking

Company: Leading Private Bank

Location: Bangalore

Job Description:

- We are currently hiring a highly motivated and customer-oriented Relationship Manager to join our client's Branch Banking team.

- In this role, you will be responsible for developing and expanding relationships with High Net Worth Customers, ensuring exceptional customer service and adherence to bank policies.

- Your primary focus will be on liabilities, cross-selling existing bank products, and informing customers about new products and enhancements to strengthen the banking relationship.

- Additionally, you will be involved in planning and conducting special sales initiatives and events to attract prospective and existing clients.

- Collaboration with other group companies will be essential to provide seamless access to a comprehensive range of products.

- Maintaining accurate customer records, tracking and resolving customer complaints/queries, and ensuring customer satisfaction will be critical to your success in this role.

Key Responsibilities:

- Develop and maintain relationships with High Net Worth Customers, delivering personalized customer service.

- Cross-sell existing bank products to customers.

- Inform customers about new products and enhancements to expand the banking relationship.

- Plan and execute special sales initiatives and events for prospective and existing clients

- Collaborate with other group companies to provide seamless access to additional products

- Maintain complete relationship records for assigned customer accounts

-Track customer complaints/queries and ensure timely resolution for customer satisfaction

- Generate and maintain MIS reports

Requirements :

Educational Qualifications: Graduate/Postgraduate

Experience Profile :

Graduates : 4-6 years of experience with AMFI/IRDA certification

Postgraduates : 2-4 years of experience with AMFI/IRDA certification

- Strong customer orientation with a focus on delivering exceptional service

- High energy level and self-driven approach

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