Recruitment Manager at Hyrezy
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Relationship Manager - Non Sales - Fitness Technology Satrtup (1-5 yrs)
Relationship Manager position is with our Fitness Technology domain client for Baner (Pune) location.
- Permanent Position
- Job Requires Travel
- 6 Days Work
- Startup Culture
Job Profile :
- Deep dive into understanding the product to assist in the customer success planning
- Travel to customer location to understand their existing processes and requirements and map them to our product and services.
- Establish a trust based, strategic advisor relationship with customer to work towards achieving success driven goals.
- Strategically handle implementation and actively engage with account managers at customer end to provide smooth transition to Freight Tiger product
- Identify risks and work towards resolving the same.
- Identify scope of new features in existing product to enhance customer business
- Build long term relationship with internal and external stakeholders
- Engage with internal sales, technology and product teams for timely support to customer issue resolution
- Progressively increase the list of successful customers for renewal.
- Monitor performance and guide the customer to achieve critical goals
- Manage Account escalations
Experience, Technical skills & Knowledge :
- 1+ years of experience in a customer facing Success enabler, Account Management, Strategic solution consultant role/organization.
- Strong inter personal skills and excellent verbal and written communication
- Self-motivated, Eager to learn and adapt to a start-up culture
- Ability to prioritize, multitask and perform effectively under pressure
- Proven track record of highly professional customer service in a fast paced environment.
- Team player, who is diplomatic yet effective in handling customers and internal stakeholders.
- Bachelors Degree with MBA preferred.
Contact - 9891549163 (Ritesh Singh)