22/04 Harsh Bhardwaj
Recruitment Manager at Hyrezy

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Relationship Manager - Non Sales - Fitness Technology Satrtup (1-5 yrs)

Pune Job Code: 71713

Relationship Manager position is with our Fitness Technology domain client for Baner (Pune) location.

- Permanent Position

- Job Requires Travel

- 6 Days Work

- Startup Culture

Job Profile :

- Deep dive into understanding the product to assist in the customer success planning

- Travel to customer location to understand their existing processes and requirements and map them to our product and services.

- Establish a trust based, strategic advisor relationship with customer to work towards achieving success driven goals.

- Strategically handle implementation and actively engage with account managers at customer end to provide smooth transition to Freight Tiger product

- Identify risks and work towards resolving the same.

- Identify scope of new features in existing product to enhance customer business

- Build long term relationship with internal and external stakeholders

- Engage with internal sales, technology and product teams for timely support to customer issue resolution

- Progressively increase the list of successful customers for renewal.

- Monitor performance and guide the customer to achieve critical goals

- Manage Account escalations

Experience, Technical skills & Knowledge :

- 1+ years of experience in a customer facing Success enabler, Account Management, Strategic solution consultant role/organization.

- Strong inter personal skills and excellent verbal and written communication

Skills :

- Self-motivated, Eager to learn and adapt to a start-up culture

- Ability to prioritize, multitask and perform effectively under pressure

- Proven track record of highly professional customer service in a fast paced environment.

- Team player, who is diplomatic yet effective in handling customers and internal stakeholders.

- Bachelors Degree with MBA preferred.

Contact - 9891549163 (Ritesh Singh)

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