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14/05 Kunal Chugh
HR at OkayGo

Views:298 Applications:124 Rec. Actions:Recruiter Actions:0

Relationship Manager - Customer Service - eLearning (2-6 yrs)

Mumbai Job Code: 119230

Roles and Responsibilities :


- Student/Teacher Representative who is genuinely excited and confident to help parents/teachers resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.


- Needs to manage class rescheduling requests and handle DataBase and coordinate with the Tech team to execute this in the backend to manage ongoing classes.


- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.


- The Relationship Manager will be required to communicate with customers via phone and email.


- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.


- Contributes to team effort by accomplishing related results as needed.


Skills and Abilities :


- Excellent communication and interpersonal Skills.


- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.


- Customer Satisfaction Focus : Ability to listen and active problem- solving skills


- Multi-tasking.


- Project management : Remarkable detail orientation for making accurate trackers.


- Database management : Quick query response and resolution. Ability to analyse large amounts of data.


- Operations Experience : Role requires an analytical, structured,detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in a very short time.


- Competent time management skills.


- Self-motivated .

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