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09/09 Saraswathy
Senior Recruitment Consultant at Utkarsh Staffing Solutions

Views:42 Applications:29 Rec. Actions:Recruiter Actions:19

Relationship Manager - Customer Service (3-7 yrs)

Bangalore Job Code: 175924

Hiring for Customer Service / Relationship Manager Role - Bangalore location.

- To provide a great customer experience on incoming calls, emails and outbound calls

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Recommend potential areas of opportunity and improvement to management by collecting the Voice of Customer.

- Keep records of customer interactions, process customer requests.

- Ensure all customer queries are resolved within SLA.

- Meeting KPIs such as productivity, Quality, CSAT etc.

- Collaborate with other team managers to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.

- A team player going the extra mile in making every customer interaction a great experience.

- Proactively action mails/ escalations assigned to CS team and ensure mails/ tickets/ follow ups are closed within agreed timelines Customer to be kept informed at every step/ stage.

- All updates posted on Google Classroom must be read, acknowledged and followed on calls/ emails.

- Strict adherence to rostered published to avoid any inconvenience to other team members thereby impacting overall customer service.

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