Senior Recruitment Consultant at Utkarsh Staffing Solutions
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Relationship Manager - Customer Service (3-7 yrs)
Hiring for Customer Service / Relationship Manager Role - Bangalore location.
- To provide a great customer experience on incoming calls, emails and outbound calls
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential areas of opportunity and improvement to management by collecting the Voice of Customer.
- Keep records of customer interactions, process customer requests.
- Ensure all customer queries are resolved within SLA.
- Meeting KPIs such as productivity, Quality, CSAT etc.
- Collaborate with other team managers to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.
- A team player going the extra mile in making every customer interaction a great experience.
- Proactively action mails/ escalations assigned to CS team and ensure mails/ tickets/ follow ups are closed within agreed timelines Customer to be kept informed at every step/ stage.
- All updates posted on Google Classroom must be read, acknowledged and followed on calls/ emails.
- Strict adherence to rostered published to avoid any inconvenience to other team members thereby impacting overall customer service.