Talent acquisition associate at Xponent n
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Relationship Manager - Customer Service (0-3 yrs)
Job Location : Mumbai(Andheri)
Experience : 06- 3 years
Job Type : Full-time
Salary : 200,000.00 - 450,000.00 per year
Job brief :
- We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We'll rely on you to find ways to outperform our competition and maintain our company's positive image.
Responsibilities :
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Requirements and skills :
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
Job Type : Full-time
Salary : 200,000.00 - 450,000.00 per year
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