Relationship Manager - Client Engagement - Education (1-5 yrs)
Relationship Manager - Client Engagement - Education (Day/Night)
- Train students/parents end to end and make them Go Live on the platform
- Continuously engage with students/parents to ensure high productivity
- Help parents resolving their queries in a new-to-the-world online platform.
- He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- Contributes to team effort by accomplishing related results as needed.