Relationship Manager - BPO (4-10 yrs)
The Relationship Manager (BRM) - is responsible for growth and retention of a client portfolio comprised of up to 300 accounts, valued at over $10M in annual revenue.
ROLES AND RESPONSIBILITY:
Account Management
- Review VOC results / Risk assessment and use to prioritize proactive client outreach
- Contact customers to review Client performance and identify Opportunity and/or Risk
- Coordinate with Client Services team to ensure client issues are addressed
Skills and Knowledge
- Strong client focus - commitment to delivering superior client experience and advocating for client needs.
- Consultative selling skills - experience expanding account reach, up/cross-selling, new business development
- Negotiation and Listening skills - ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
- Excellent oral and written communication skills
- Organization - ability to prioritize and focus on value-add activity, ability to multi-task
- Attention to detail
Education/ experience
- HSC / Diploma (10+3) / Graduate
- Prior experience in B2B Sales/ Account management/ Client Management will be preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
