Regional Manager

Objective : Every Customer is approached with utmost professional and has a great service experience.

Job Description:

- Manage and Deliver the KPIs, Sales, Shrinkage, Commerciality, Customer Service Standards

- Achieve the Targets of All financial budgets, Payroll budgets and Shrinkage budgets are achieve.

Staff management for Ensuring Excellent Service to Customer (A plan in place for recruitment that is aligned to - organisation and market trends).

- Performance review for Staff

- Training and development plan for each Filed Executive, Perfectionist & Cluster Manager (where applicable ) Absence is in line with company target

- Key Communication is cascaded to all staff member on daily/weekly basis

- All issue of Discipline & Grievance resolved or escalated to HR for advice

- Feedback tells us that changes have been accepted positively

- Deliver the shopping experience that our customer demand

- New initiatives are successfully implemented in your area

- Management of Customer complaints in an effective mannger with in defined timelines.

- Ensure smooth operations of your areas for Eye care/Testing/Home testing Expereince. Eye Testing Quality

- Achieving all operational KPIs

- Customer services level are achieved

- Legal compliance is achieved in all your areas

- Departmental standards are consistently achieved

Personal Attributes :

- Very Strong communication skills - both written/ verbal and must be a good orator Influencing Skills

- Problem solving & Decision making

- Planning & Organising

- Project Management with Collaboration & Inclusion

- Financial & Business Acumen

- Customer Obsession

- Leadership

- Process Orientation

Job Type : Full-time

Salary: - 1,500,000.00 - 2,000,000.00 per year

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