Founder at FresherMart
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Regional Customer Relationship Manager - Customer Service - IT (2-3 yrs)
Job Responsibilities :
- Co-ordination with the sales team to deliver product demo pre-& post sales on customer location.
- Co-coordinating with the Installation team to ensure that the product is installed as per customer's requirements on site.
- Setting up product inside customer's IT infrastructure.
- Managing service calls of customers.
- Ensuring complete satisfaction to service calls via remote troubleshooting or on-site visit for software support, or arranging technician visit in case of part failures.
- Giving routine product & customer's feedback to concerned teams.
- Training new members of the team on products & related information.
- Creating and sharing SOPs for customer use cases and service issues.
Job Requirements :
It is very important that the CSM is :
- Job experience at least 2 years
- B.Sc IT or equivalent degree with excellent knowledge of technical and IT information and of computer hardware/software systems
- Soft communication skills for managing customers
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Good prioritization skills and be flexible enough to make & adapt plans
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