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18/01 Arzoo Salla
Sourcing Specialist at Flexability

Views:119 Applications:50 Rec. Actions:Recruiter Actions:0

Regional After Sales Manager - Automobile (9-14 yrs)

Gurgaon/Gurugram Job Code: 143404

Customer Satisfaction :

- Is responsible for the level of customer satisfaction provided by the network.

- With each of the Service Partners, determine on an annual basis the priority customer satisfaction

- Improvement initiatives, set them out in a partner business plan, monitor their implementation and Identify the weaknesses and problems in customer services by analyzing available indicators :

Service Standards, Sales & Marketing :

- Is responsible for implementing and maintaining service representation standards.

- Check that corrective action has been implemented following the annual audit and report it.

- Is responsible for the Partners and for achieving parts, accessories, tyres, lubricants turnover

- Implements the resources and equipment needed for the local market

Structure and organization :

- Ensures that Parts and Accessories tools and documentation are correctly used.

- Analyses the Parts and Accessories purchasing structure and make recommendations for improvement

- Contributes to improving Parts and Accessories stock rotation and ensure their circulation

- Ensures that delivery tools (ELSA DISS) are implemented and used correctly

Technical Product Support :

- Ensures staff-master procedures for warranties, product recalls and quality information, mobility procedures and processing optional warranties.

Network & Customer Management :

- Provides the network with answers on a daily basis

- Meets partners to inform, motivate and convince them to facilitate the exchange of expertise.

- Ensure procedures for dealing with customers are respected

- Welcome the customer to the brand - universe- Standards, Sales and Marketing

- Optimizes brand visibility and ensure that PR standards (corporate style guide, corporate identity) and legislation are respected.

- Ensures that partners take up offers made through the loyalty program.

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