Refrens.com - Executive - Customer Support (0-2 yrs)
Customer Support responsibilities include:
- Responding to customer queries in a timely and accurate way, via chat, phone, and email.
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product issues
Job brief :
- We are looking for a Customer Support Executive to assist our customers with technical problems when using our products and services.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients- trust. You should also be familiar with help desk software and internal communication tool.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Requirements :
- Experience as a Customer Support Specialist or similar CS role
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
We at Refrens believe in mentoring and growing people, you can expect to outgrow this role and take up other responsibilities.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
