Talent Acquisition Specialist at Red.Health
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Red.Health - Executive - Customer Service/Telesales (1-2 yrs)
- Stan Plus Technologies Pvt Ltd
Job Title: Customer Service Executive
Job Location : Hyderabad
Industry : Healthcare & transportation
About Stan Plus :
- Stan Plus is a dynamic start-up based out of Hyderabad, operating in lifesaving emergency services. Our fleet of 180+ Ambulances provide 24/7 emergency and medical transportation support across AP/Telangana.
- We have received Seed Funding and are expanding our business with a focus and heavy investment in technology and people.
Job Description :
Job Responsibilities :
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
Areas of responsibilities would be :
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in system or forwarding requests.
- Sell additional services by recognizing opportunities explaining the benefits of additional features.
- Maintain call Centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance organization reputation by accepting ownership for any existing and new requests
Desired Candidate Profile :
- Mandatory fluency in Telugu, English & Hindi/Kannada/Tamil/Bengali/Gujarati in any of these languages
- 1-2 years experience in Customer Service Experience; preferably in voice or retail process
- Data Entry Skills
- Listening skills, Phone Skills, Verbal Communication
- Problem Solving, Multi-tasking
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