RBL Bank - Relationship Officer - Corporate Salary Account (2-4 yrs)
Job Title Relationship Officer- Corporate Salary Account
Department Corporate Salary
Grade Officer
Location As required
Reporting To Sales Manager - Corporate Salary
A. POSITION PURPOSE
Primary Purposes :
- Managing key relationships of corporate salary. Responsible for conduction customer engagement programmes.
- Support the salary acquisition team with new business Support cross sell activities by conducting - service / sales desk at critical corporates
- Reiterate the overall proposition to the corporates through regular interaction with the corporates Enhance penetration in the existing corporates Explore potential for other cross functional business and also cross sell product
B. KEY POSITION RESPONSIBILITIES
Sr. Key Responsibilities
1 Managing and maintaining key relationships, and engaging with the key decision makers such as HR and Finance team
2 Ensure salary credit flow into the accounts on a monthly basis
3 Cross opportunities by conducting sales / service desk in every corporate by following a defined calendar
4 Acquire one new relationship on a monthly basis
5 Engage with internal stakeholders of the bank to enhance business opportunities
6 Increase penetration in the corporates in-terms of no of salary credits and other products of the bank
7 Ensure efficient service to salary customers
8 Ensuring an efficient tracking of the corporates managed in terms of business
C. QUALIFICATIONS AND EXPERIENCE REQUIREMENT
Qualifications
Essential Graduate
Preferred Post Graduate/MBA (full time)
Experience
Essential Minimum 2-3 years of experience in corporate salary business
Preferred As above
D. COMPETENCY REQUIREMENTS
a. Technical Skills
Skill Attribute
Compliance - Knowledge on KYC norms - Aptitude to sense client impacting issues and propose measures to mitigate
Service Excellence
- Treating Customer Right
- Taking end-to-end Ownership of Customer requirements
- Always handling Customers with a positive attitude
- Valuing the value chain within the organisation
- Staying ahead of Customer Needs/Queries
Market & Other
Research - Ability to represent the organization as an ambassador - Good communication skills - Information about the Salary proposition available in the market
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