RapidShyp - Outbound Calling Specialist (0-2 yrs)
- Outbound Calling: Make outbound calls to buyers to address and resolve NDR issues promptly.
- Customer Interaction: Engage with customers to understand delivery issues, provide solutions, and ensure customer satisfaction.
- Data Management: Accurately record call outcomes and customer feedback in the system.
- Coordination: Collaborate with the warehousing and logistics teams to facilitate quick resolution of delivery issues.
- Follow-ups: Conduct timely follow-up calls to ensure issues are resolved and deliveries are completed.
- Reporting: Prepare and submit regular reports on NDR activities and outcomes to the management team.
- Continuous Improvement: Provide feedback on recurring issues and suggest process improvements to enhance overall efficiency.
