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05/06 HR
Manager HR at RapidShyp

Views:51 Applications:9 Rec. Actions:Recruiter Actions:3

RapidShyp - Outbound Calling Specialist (0-2 yrs)

Gurgaon/Gurugram Job Code: 329123

- Outbound Calling: Make outbound calls to buyers to address and resolve NDR issues promptly.

- Customer Interaction: Engage with customers to understand delivery issues, provide solutions, and ensure customer satisfaction.

- Data Management: Accurately record call outcomes and customer feedback in the system.

- Coordination: Collaborate with the warehousing and logistics teams to facilitate quick resolution of delivery issues.

- Follow-ups: Conduct timely follow-up calls to ensure issues are resolved and deliveries are completed.

- Reporting: Prepare and submit regular reports on NDR activities and outcomes to the management team.

- Continuous Improvement: Provide feedback on recurring issues and suggest process improvements to enhance overall efficiency.

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