The role of a Sales Manager is to guide and manage dealership sales team and ensure adherence to company defined processes and customer satisfaction for entire purchase experience.

DUTIES AND RESPONSIBILITIES

- Ensure all targets are achieved as per plan.

- Ability to motivate and lead a team.

- Ensure all customers are kept happy and have a pleasant - in-dealership- experience.

- Improve SSI, RDI or any other customer satisfaction related scores

- Able to coach and mentor subordinates.

- Create a conducive atmosphere for working at the dealership.

- Ensure all reports are generated on time.

- Able to analyze reports and takes corrective actions.

- Ensure all processes are adhered to.

- Regularly meet customers and take informal feedback.

- Mystery shops and understands competitor activity.

- Must be able to analyze dealership SSI scores and take corrective actions.

- Responsible for inventory management and training and development.

- Liase with manufacturer w.r.t vehicle ordering, finance, schemes, activities etc.

- Liase with financial institutions, insurance, RTO and allied businesses 

BAND : 

Managerial : 

SKILLS REQUIREMENT : 

- Should be a strategist.

- Must have finance acumen.

- Needs to be analytical.

- Should be very hospitable.

- Must be a good motivator.

- Should be good in public relations.

- Needs to be good organizer.

- Needs to manage time effectively.

- Should be a team builder.

- Must have good business acumen and leadership skills.

- Should be a customer-oriented person.

- Must be PC literate (MS Word, Excel, Power Point).

Dealership Human Resource Manual

EDUCATION :

- Graduate.

- Engineering / Management qualification preferred.

EXPERIENCE : 

- Minimum 5 to 7 years of experience in Sales function.

- At least 2 years in a team leader or department head role.

- Knowledge about automobile industry desirable.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.